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My Response from Amazon

This is the email I received this afternoon from Amazon, in response to my "feedback" on the sales ranking issue:

Hello,

Thank you for contacting Amazon.com.

This is an embarrassing and ham-fisted cataloging error for a company that prides itself on offering complete selection.

It has been misreported that the issue was limited to Gay & Lesbian themed titles - in fact, it impacted 57,310 books in a number of broad categories such as Health, Mind & Body, Reproductive & Sexual Medicine, and Erotica. This problem impacted books not just in the United States but globally. It affected not just sales rank but also had the effect of removing the books from Amazon's main product search.

Many books have now been fixed and we're in the process of fixing the remainder as quickly as possible, and we intend to implement new measures to make this kind of accident less likely to occur in the future.

Thanks for contacting us. We hope to see you again soon.


Sincerely,

Customer Service Department
Amazon.com



I like that they acknowledged that the problem is even larger than the critics said. "Cataloging error" is a nice vague term, but hopefully they will indeed take steps to ensure that something like this doesn't happen again.

Comments

( 5 comments — Leave a comment )
blessed_harlot
Apr. 14th, 2009 03:46 am (UTC)
There's several things I like about that. That's nice.
wlotus
Apr. 14th, 2009 11:02 am (UTC)
Marvelous! I like their response.
machiavelli_f
Apr. 14th, 2009 03:16 pm (UTC)
It's refreshing to see a company admit to a mistake and use words like "embarrassing" and "ham-fisted"
qos
Apr. 14th, 2009 04:41 pm (UTC)
Isn't it!
amqu
Apr. 14th, 2009 05:43 pm (UTC)
And wonder of wonders, it wasn't the evil "homophobes."
( 5 comments — Leave a comment )

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QOS
qos
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